Refund policy

Kinqistyle Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied with your item, we are here to help. Please review our policy below.
1. Return Window
  • In-Store Purchases: Items must be returned within 7 days of the purchase date.
  • Online/Delivery Purchases: Items must be returned within 7 days from the date of delivery.
2. Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:
  • Unworn, unwashed, and undamaged.
  • Free from makeup, perfume, or deodorant stains.
  • Original tags and packaging must be fully intact.
  • Proof of purchase (receipt, invoice, or order confirmation) must be presented.
3. Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned or exchanged:
  • Sale, clearance, or promotional items (Final Sale).
  • Swimwear, lingerie, and bodysuits.
  • Custom-made, tailored, or altered garments.
  • Jewelry and accessories.
4. Refund Options
  • Store Credit / Exchange: We primarily offer exchanges for a different size/item or issue store credit via a digital voucher valid for 30 days.
  • Cash/Mobile Money Refunds: Cash or MoMo refunds are only issued if the item delivered to you was defective, damaged, or incorrect due to our error.
5. Return Shipping & Delivery Fees
  • Customers are responsible for all delivery fees associated with returning or exchanging an item.
  • Original delivery fees are non-refundable.
  • If an item is defective, [Insert Boutique Name] will cover the dispatch/delivery costs for the replacement.
6. How to Initiate a Return
  • In-Person: Bring the item and receipt back to our shop at Kings and Queens collections, Ajet Height,Chinderi roundabout.OQ-0000-3087
  • Via Dispatch/Courier: Contact our customer care team on WhatsApp at 0245914249 or email simporsh@gmail.com before sending the item back